Are your search results from Google driving you mad? Then you need AskNow. AskNow is a virtual reference desk for all subjects. It is an online chat reference service hosted by the National Library of Australia. AskNow aims to provide good quality information through almost virtual online communication. The service is provided by reference librarians all around Australia, including librarians from the State Library of Western Australia. It is ideal for people living in the bush but city people are always welcome. Enquiries are received from all over the world. In 2005, a State Library of Victoria librarian received the 100,000th enquiry. The service is free and operates Monday to Friday 9am to 7pm (AEST).
State Library of Western Australia Blog 
The URL is http://www.asknow.gov.au
Dear X
Thank you for reminding me of the URL. I have now placed a link to the site on my AskNow blog.
planetjanet